6 program partners
Earn up to 15% in bonus points on purchases.
You can pay for up to 50% of your purchase with bonus points.
Get personalized discounts
Mantera Moments
Introducing the "Mantera Moments" unified loyalty program—a first for the Mantera Group. It brings together a wide range of hotels and services across the Krasnodar Territory, allowing you to earn and redeem bonus points throughout the entire Mantera Group network.
You can earn points at all participating locations, and the list of partners will continue to grow. Travel more often and get more value out of every trip.
Loyalty program rules
1 bonus = 1 ruble
Earn bonuses for every authorized purchase
Up to 50% of the payment
Pay for part of your next order with bonus points
Up to 15% back in bonus points
The accrual amount depends on your status in the program
More with status
The higher your status, the more bonus points you can redeem against a purchase
In 3 days
Bonuses are credited to the account after the service is provided
How the program works
How to become a member
Guests aged 18 and older need just a couple of minutes: click the button below, enter your phone number, accept the terms, and confirm your registration with the code from the SMS. After that, you can start earning bonuses.
How bonuses are calculated
The higher the status, the faster bonuses accumulate and the larger the portion of the purchase that can be paid for with them
The higher the status, the faster bonuses accumulate and the larger the portion of the purchase that can be paid for with them
| Status | Annual Purchase Amount | Bonus Accrual | Bonus Redemption |
|---|---|---|---|
| Guest | up to ₽40,000 | 3% | up to 20% |
| Connoisseur | ₽40,000 – 80,000 | 5% | up to 20% |
| Expert | ₽80,000 – 150,000 | 7% | up to 30% |
| Master | ₽150,000 – 300,000 | 10% | up to 40% |
| Legend | from ₽300,000 | 15% | up to 50% |
Why join the program
With Mantera Moments your travels become more profitable. Accumulate bonuses at all Mantera Group properties and use them to pay up to 50% of the cost of your next purchase. Now we are just launching, and on some objects you can only accumulate bonuses, on others you can also write them off. With each month there will be more opportunities, and your benefits will grow along with the program.
Frequently asked questions
Is there a fee to participate in the program?
Participation in the "Mantera Moments" loyalty program is free of charge. There are no membership or initiation fees
How long is my program status valid?
- Membership status remains valid for 12 months. If you do not make any purchases of goods or services included in the loyalty program during this period, your status will be downgraded to "Guest"
- Bonus points are valid for 24 months from the date they are awarded. If they are not used within this time, they will expire
For which goods and services are bonuses not awarded?
Bonus points are not awarded on the portion of the purchase paid for with bonus points or a promo code, nor on promotional goods and services, if the Organizer or Partner so decides. The specific list of exclusions (e.g., alcohol, tobacco, and other categories) depends on each Partner's policy
What should I do if bonuses have not been credited or have been credited incorrectly?
To earn bonuses, you must register for the loyalty program and log in to your personal account before making a booking or purchase. If you were not a registered program member at the time of booking, bonuses for that service or purchase will not be awarded.
Bonuses are credited to your account three days after the service has been completed or the product received.
If bonuses were not credited or the amount is incorrect, please submit a request via your loyalty program personal account or contact customer support at pl@manteratravel.ru. Please attach a receipt or other proof of purchase to your request. Our specialists will verify the transaction and adjust your bonus balance if appropriate
Can bonuses be withdrawn as cash?
No, it is not possible to withdraw bonuses as cash. They can only be spent within the program to pay for goods and services from the Organizer and Partners
Is it possible to opt out of the program?
Yes, you can opt out at any time. There is a "Delete account" button in your personal account area.
Once the account is deleted, you will no longer be able to log in to the program, and all accumulated bonuses will be forfeited and cannot be recovered.
If you wish to return, you can request to have your account access restored.
Legal information
Customer support
8 (800) 100-78-62Loyalty Program
Personal AccountBooking hotels
sales@manteratravel.ruBooking excursions
tour@manteratravel.ruEvents
mice@mantera-group.comThe prices indicated on the website are not a public offer (Article 435 of the Civil Code of the Russian Federation).
The cost and availability of services must be clarified at the box office.
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